Western Dental patients may request a temporary suspension of certain subscriptions or ongoing treatment plans by contacting customer support or their local office. This article explains eligibility, steps to request suspension, and what happens during the suspension period.
Problem Definition
Patients need clear steps to temporarily pause a subscription, payment plan, or ongoing dental service due to travel, financial reasons, or medical circumstances.
Resolution / Article Body
Western Dental allows eligible patients to request a temporary suspension of certain active subscriptions, payment plans, or ongoing treatment programs. Suspension policies may vary depending on the service type and patient agreement.
Steps to Request a Subscription Suspension
Step 1: Verify Subscription Eligibility
Before requesting a suspension, confirm:
- The subscription or treatment plan is active
- The service allows temporary suspension
- There are no outstanding contractual restrictions
Step 2: Contact Western Dental Support
Patients must request a suspension by contacting Western Dental directly:
- Call the local dental office
- Contact customer service for account assistance
Step 3: Provide Required Information
To process the request, patients may be asked for:
- Full name and date of birth
- Clinic location
- Subscription or treatment plan details
- Reason for suspension
- Requested suspension start date and duration
Step 4: Review Suspension Terms
A team member will explain:
- How long the subscription can be suspended
- Whether payments are paused or adjusted
- Impact on future appointments or treatment schedules
- Reactivation process after suspension ends
Step 5: Receive Confirmation
Once approved:
- The suspension request is confirmed verbally or in writing
- The patient is informed when services and billing will resume
Patients should keep confirmation details for future reference.
During the Suspension Period
While suspended:
- Dental services included in the subscription are paused
- Scheduled appointments may be canceled or postponed
- Emergency dental care may still be available (coverage varies)
Reactivating a Subscription
At the end of the suspension period:
- Subscriptions may automatically reactivate, or
- Patients may be contacted to confirm reactivation
Patients can also proactively contact their dental office to resume services.
Important Notes
- Suspension is not the same as cancellation
- Not all services or plans are eligible
- Policies may vary by location and agreement terms
Next Steps / Call to Action
For questions or to request a suspension, patients should contact their local Western Dental office directly.
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Channels
- Copilot / Virtual Agent
- Self‑Service Portal
- Agent Assist
- Voice and Chat Support